Return Policy

Return Policy for AlHalabi Shop

Date of Entry into Force: 2024/12/16

At AlHalabi Shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple return process. Please read our Return Policy below for the steps and requirements.

1. Return Eligibility
   • Timeframe: You may return products within 2 days of receiving them.
   • Condition: Products must be unused, unopened, and in their original packaging. Used or damaged items are not eligible for return.
   • Exclusions: Certain products such as perishable goods, personal items, or products marked as “final sale” cannot be returned. Please check the product page for specific return restrictions.
2. How to Initiate a Return
   • Contact Us:
     Email us at info@alhalabi.shop or call us at +359 87 945 5542 within 2 days of receiving your order. Provide your order number, the product(s) you wish to return, and the reason for the return.
   • Return Approval:
     Our customer service team will review your request and send you return instructions.
   • Return Shipping:
     Once the return is approved, you will need to ship the product back to us. Customers are responsible for return shipping costs, unless the return is due to a defect or mistake on our part.
3. Refund Process:
   • Once we receive and inspect the returned item, we will inform you of the status of your refund.
   • Refund Method:
     Refunds will be processed to the original payment method used for the purchase.
   • Timeframe:
     Please allow 7 to 14 business days for the refund to be processed after receiving and inspecting the returned item.
   • Restocking Fee:
     In some cases, a restocking fee may apply, which will be deducted from your refund.
4. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact us immediately at info@alhalabi.shop or +359 87 945 5542. We will arrange for a replacement or full refund, and the return shipping cost will be covered by us.
5. Non-Returnable Items:
   • The following items are not eligible for return:
     • Perishable goods (e.g., food products)
     • Intimate or sanitary goods (e.g., personal care items)
     • Gift cards or vouchers
     • Clearance or final sale items
6. Exchanges:
   • Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the item you wish to exchange and place a new order for the desired product.
7. Contact Us:
   • If you have any questions or need assistance with your return, please contact us:
     • Email: info@alhalabi.shop
     • Phone: +359 87 945 5542
     • Address: Fabrics “Kakadu”, Sofia Center, “Tsar Simeon” St 100, 1202 Sofia

Thank you for shopping at AlHalabi Shop! We appreciate your business and are committed to providing a smooth return experience.