{"id":3516,"date":"2024-12-16T10:15:43","date_gmt":"2024-12-16T10:15:43","guid":{"rendered":"https:\/\/alhalabi.shop\/return-policy\/"},"modified":"2025-04-18T22:31:02","modified_gmt":"2025-04-18T22:31:02","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/alhalabi.shop\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Return Policy for AlHalabi Shop<\/strong><\/h3>\n\n<p>Date of Entry into Force: 2024\/12\/16<\/p>\n\n<p><a href=\"https:\/\/alhalabi.shop\/en\/\">At AlHalabi Shop<\/a>, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple return process. Please read our Return Policy below for the steps and requirements.<\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>Return Eligibility<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Timeframe:<\/strong> You may return products within 2 days of receiving them.<\/li>\n\n\n\n<li><strong>Condition:<\/strong> Products must be unused, unopened, and in their original packaging. Used or damaged items are not eligible for return.<\/li>\n\n\n\n<li><strong>Exclusions:<\/strong> Certain products such as perishable goods, personal items, or products marked as \u201cfinal sale\u201d cannot be returned. Please check the product page for specific return restrictions.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>How to Initiate a Return<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Contact Us:<br\/><\/strong>Email us at <a href=\"info@alhalabi.shop\" data-type=\"link\" data-id=\"info@alhalabi.shop\" target=\"_blank\" rel=\"noreferrer noopener\">info@alhalabi.shop<\/a> or call us at +359 87 945 5542 within 2 days of receiving your order. Provide your order number, the product(s) you wish to return, and the reason for the return.   <\/li>\n\n\n\n<li><strong>Return Approval:<br\/><\/strong>Our customer service team will review your request and send you return instructions.<\/li>\n\n\n\n<li><strong>Return Shipping:<br\/><\/strong>Once the return is approved, you will need to ship the product back to us. Customers are responsible for return shipping costs, unless the return is due to a defect or mistake on our part.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Refund Process:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Once we receive and inspect the returned item, we will inform you of the status of your refund. <\/li>\n\n\n\n<li><strong>Refund Method:<br\/><\/strong>Refunds will be processed to the original payment method used for the purchase.<\/li>\n\n\n\n<li><strong>Timeframe:<br\/><\/strong>Please allow 7 to 14 business days for the refund to be processed after receiving and inspecting the returned item.<\/li>\n\n\n\n<li><strong>Restocking Fee:<br\/><\/strong>In some cases, a restocking fee may apply, which will be deducted from your refund.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Damaged or Defective Items:<\/strong>\n<ul class=\"wp-block-list\">\n<li>If you receive a damaged or defective item, please contact us immediately at <a href=\"info@alhalabi.shop\" data-type=\"link\" data-id=\"info@alhalabi.shop\" target=\"_blank\" rel=\"noreferrer noopener\">info@alhalabi.shop<\/a> or +359 87 945 5542. We will arrange for a replacement or full refund, and the return shipping cost will be covered by us.   <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Non-Returnable Items:<\/strong>\n<ul class=\"wp-block-list\">\n<li>The following items are not eligible for return:\n<ul class=\"wp-block-list\">\n<li>Perishable goods (e.g., food products)<\/li>\n\n\n\n<li>Intimate or sanitary goods (e.g., personal care items)<\/li>\n\n\n\n<li>Gift cards or vouchers<\/li>\n\n\n\n<li>Clearance or final sale items<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Exchanges:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the item you wish to exchange and place a new order for the desired product.   <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Contact Us:<\/strong>\n<ul class=\"wp-block-list\">\n<li>If you have any questions or need assistance with your return, please contact us: \n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a href=\"info@alhalabi.shop\" data-type=\"link\" data-id=\"info@alhalabi.shop\" target=\"_blank\" rel=\"noreferrer noopener\">info@alhalabi.shop<\/a><\/li>\n\n\n\n<li><strong>Phone:<\/strong> +359 87 945 5542<\/li>\n\n\n\n<li><strong>Address:<\/strong> Fabrics \u201cKakadu\u201d, Sofia Center, \u201cTsar Simeon\u201d St 100, 1202 Sofia<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n<p>Thank you for shopping at AlHalabi Shop! We appreciate your business and are committed to providing a smooth return experience. <\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return Policy for AlHalabi Shop Date of Entry into Force: 2024\/12\/16 At AlHalabi Shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple return process. Please read our Return Policy below for the steps and requirements. Thank you for shopping at AlHalabi<\/p>\n<div class=\"klb-readmore entry-button\"><a class=\"button\" href=\"https:\/\/alhalabi.shop\/en\/return-policy\/\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3516","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alhalabi.shop\/en\/wp-json\/wp\/v2\/pages\/3516","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alhalabi.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alhalabi.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alhalabi.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alhalabi.shop\/en\/wp-json\/wp\/v2\/comments?post=3516"}],"version-history":[{"count":1,"href":"https:\/\/alhalabi.shop\/en\/wp-json\/wp\/v2\/pages\/3516\/revisions"}],"predecessor-version":[{"id":3517,"href":"https:\/\/alhalabi.shop\/en\/wp-json\/wp\/v2\/pages\/3516\/revisions\/3517"}],"wp:attachment":[{"href":"https:\/\/alhalabi.shop\/en\/wp-json\/wp\/v2\/media?parent=3516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}